Help & Support

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Welcome to the ChemSortia Help Center. This page is designed to guide you through the ChemSortia platform, from account setup to data purchase, and answer the most common questions. Whether you're a first-time user or an experienced stakeholder, you'll find step-by-step instructions, FAQs, and contact support information here.

About ChemSortia

ChemSortia is a secure, transparent data management and sharing platform that facilitates the exchange of chemical study data between Data Owners and Data Purchasers.

Key Features:

  • Data Ownership & Financial Transaction Management
  • Compliance with Regional Regulations
  • Global Reach with Sustainability Focus
  • Support for Letters of Access (LoA), Study Review, and Regulatory Authorization


Getting Started

  1. Create an Account

  2. Search for Substance Data
    • Enter the CAS Number in the search field
    • Click Submit
    • View availability, including:
      • Substance Name
      • EC Number
      • “Purchase Request” button
    advance-search

  3. Explore Study Data

    Click Purchase Request to view:

    • Study summaries (toxicological, ecotoxicological, physicochemical)
    • Available endpoints

    advance-search

  4. Submit a Purchase Request

    Click Request on the selected substance

    Access:

    • Substance Identification Profile (SIP)
    • Draft Data Purchase Agreement via DS Modal in the LR Portal

    advance-search

  5. Approval & Payment

    • Your request is reviewed
    • Once approved, proceed with payment via secure channels
    • Download the Letter of Access upon confirmation

Frequently Asked Questions

ChemSortia is designed for chemical manufacturers, regulatory professionals, research organizations, consultancies, and other stakeholders involved in regulatory compliance.

Yes. ChemSortia uses encryption, complies with international data protection laws, and includes confidentiality clauses in all agreements to ensure data security.

Refer to the Getting Started section for a step-by-step guide. In brief: search by CAS number, log in, review study summaries, submit a purchase request, preview the agreement, and complete payment upon approval.

Yes. Users can view summary-level information (e.g., physicochemical and toxicological endpoints) before committing to purchase.

Currently, we accept payments via PayPal, which offers a secure and widely used method for international transactions. We are continuously evaluating additional payment options to support a wider range of users in the future.

The data can be used in any region that is covered by the purchased license.

If you are interested in selling or licensing your chemical study data via ChemSortia, please fill out the Data Submission Interest Form available on the platform. This form allows you to indicate the substances, study types, and preferred licensing models you wish to offer. Once submitted, our team will contact you directly to review your information and guide you through the next steps, including agreement structuring and data validation.

Studies must meet regional regulatory standards and include documentation like study name, guideline, and reliability score. All submissions are reviewed for quality.

  • Full Ownership: Paid after the first sale.
  • Sublicense: One-time payment after first sublicense.
  • Direct License: Payment minus a service fee.

The data will be available in all regions where the study is valid and where the format of the study is accepted by the respective regulatory authorities.

Yes. Members of the same organization can log in using the same credentials to manage purchases, agreements, and data submissions collaboratively. However, for security and traceability reasons, we recommend that each user has their own login credentials. While role-specific user accounts (e.g., admin, legal, technical) are not currently available, we are evaluating this functionality for future development. Until then, shared access should be used with caution and internal coordination.

It depends on the licensing agreement:

  • Full Ownership Transfer: Trustee becomes the sole owner
  • License to Trustee: Trustee can sublicense to others
  • Direct License: Purchaser receives a single-use license

Support is available via email: inquiry@chemsortia.org

ChemSortia follows a structured resolution process including arbitration if needed, governed under Swedish law.

Quick Tips

  1. Ensure CAS numbers are correct
  2. Log in to view detailed data
  3. Review agreements before submission
  4. You can revisit any step before finalizing your request